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Sometimes Stripe Never Gets Credit Card Details From Magento2

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Sometimes Stripe Never Gets Credit Card Details From Magento2

Hi, we're on Magento 2.3.4 currently.  Sometimes we have clients who place an order on our website, get a order # from Magento side of things but we on the back end see the order as pending payment.  Stripe is what we use to process payments and the transaction never gets to Stripe either.  There's no Stripe charge ID on magento side like we would expect on successful payment. 

 

How can we troubleshoot this on Magento side to see what causes this to happen?  It's not all the time but it happens often where we need to get this resolved.  Are there any error logs or server logs we can get some hints from?