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Call center

Call center

Hello,

 

I would like to use an external call center service, mainly to:

- call back the prospect which didn't manage to pay (or abandoned their cart) 

- answer the prospects questions

- answer the customer phone calls / maybe emails

 

Would you know a module to do it safely (meaning not giving access to sensible data in the admin), and allowing to manage KPIs?

 

Thank you Smiley Happy