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"You did not sign in correctly or your account is temporarily disabled." Error Magento 1.9.2

Occasional Contributor

"You did not sign in correctly or your account is temporarily disabled." Error Magento 1.9.2

Hello,

 

Earlier today I tried logging in into my admin account but I couldn't. Out of the blue I started receiving this error on the admin login page: "You did not sign in correctly or your account is temporarily disabled."

 

Please can anyone help me restore my admin account?

 

Magento version 1.9.2

  • CE 1.9
  • magento1
Tags (2)
5 REPLIES
4 x Certified

Re: "You did not sign in correctly or your account is temporarily disabled." Error Magento

Hi @Daniel_BPT,


If you have access to your database and you know a little bit about SQL, you can run this query:

 

UPDATE admin_user SET password = md5('YOUR_NEW_SELECTED_PASSWORD'), is_active = 1 WHERE username = 'your_username_name';

Replace the username and set your password. That should work.

 

Occasional Contributor

Re: "You did not sign in correctly or your account is temporarily disabled." Error Magento

Thanks for your reply Damian.

 

The query worked, but unfortunately it didn't unlock my account. I'm still getting the same error. Any other ideas?

4 x Certified

Re: "You did not sign in correctly or your account is temporarily disabled." Error Magento

You said Magento 1.9.2 so I guess is Magento CE, right?

Maybe some problem with cookies?

The error message comes from app/code/core/Mage/Admin/Model/Session.php, line 142.

 

Maybe you can debug a little bit to get the real exception message.

Visitor

Re: "You did not sign in correctly or your account is temporarily disabled." Error Magento

we had magento 1.9.1.0 i just uploaded magento 1.9.3.4 and overwritten  all files.  at first i was able to login in admin but after activating formkey setting i can't login anymore.

 

by debuging the session file i came across that the user object is empty.

            /** @var $user Mage_Admin_Model_User */

            $user = $this->_factory->getModel('admin/user');

            $user->login($username, $password);

$user->getId() gives NULL


by debugging even further i came across this :

app/code/core/Mage/Admin/Model/User.php 

public function authenticate($username, $password){

 

Mage::helper('core')->validateHash($password, $this->getPassword())   this returns false back.

changed password with n98 magerun  and could login again.

 

Highlighted
Visitor

Re: "You did not sign in correctly or your account is temporarily disabled." Error Magento

I am having the same issue, did you find a solution for this?