I originally posted this question on a similar topic to try and avoid duplicate posts, however as I've not received any response I decided to make a new post.
I took and passed the certification exam on 6/3/16, however the certification tab is not showing up in my account. I have the score report that Prometric prints out after the exam and the Magento ID listed is correct. I've actually sent in 4 different emails to Magento regarding this issue and haven't even received an email acknowledging me. I understand the physical certification can take up to 6 weeks, however Prometric states that the results should be updated to my account in 24-48 business hours. I primarily want to confirm there are no issues and get everything in order, though I would also like clarification on how Magento support, specifically the certification section, typically handles emails. I find it incredibly frustrating that there hasn't been even a single response after four emails (two of them straight to email@example.com, the other two through the "Contact Us" form). Thank you.
Solved! Go to Solution.
In case anyone else runs into a similar issue and stumbles upon this, I never heard back from Magento's support. The best thing you can do is reach out to @sherrie regarding the issue.