Shipping reports blank after upgrade to 1.9.2

[andersccc]

Hi guys,

I'm having an issue after upgrading to Magento 1.9.2.

When I click Reports-> Shipping reports I'm faced with a blank page.

Nothing in the system or exception logs that would explain this.

Wondering if anyone might have had similiar issue before and might know of a fix?

Cheers,

A

[Mukesh Tiwari]

Hi @andersccc,

From which version of magento you upgraded to current version?

[andersccc]

Hi @Mukesh Tiwari

I believe it was 1.7.something.

This has me stumped.

Would love to hear any suggestions you might have.

[Mukesh Tiwari]

Hi @andersccc

Are you able to see the page as attached screenshot or the page it self is coming blank?

 

1)  If you are able to see the page properly and on clicking "show report" you are not able to see any  records then you need to refresh the statistics.Yo can do this by clicking on click" here "link  in the screenshot or Go to Reports > Refresh Statistics then select all option then select  "Refresh Lifetime Statistics" and submit. (This happens when we upgrade Magento)

2) If entire page is blank then try to see the page source for any error message or do following

a) Go to errors folder in Magento root then rename local.xml.sample  file to local.xml 

b) open index.php file in the root folder of Magento

Change error_reporting(E_ALL | E_STRICT); to error_reporting(E_ALL );

Replace #ini_set('display_errors', 1); with ini_set('display_errors', 1);

and then clear cache and reload the page for any visible errors.