Hello Everyone,
We have setup a payment gateway for credit cards on my website but at times customers are facing an issue wherein after they enter their card details and click place order, their card gets charged, order comes through as an approved transaction on my payment gateway provider's portal but is not booked on Magento. The customers see an error 'wrong state or contact bank', customers end up making multiple transactions but at times one order is booked from 3 transactions (charge to customer) and sometimes no order is booked among 6 transaction (charge to customer). This has happened to 6 customers in the last 1 months among thousands of customers that have placed an order in the same period. Below are some more details.
Date of transaction: 18th June 2020
Card type: Master Card
Transactions (Order IDs) unavailable in Magento:
- 6517 @ 21:00:38
- 6518 @ 21:01:50
- 6519 @ 21:02:58
- 6520 @ 21:05:19
- 6522 @ 21:07:14
Transaction (Order IDs) available in Magento: Nil
Date of transaction: 24th June 2016
Card type: Visa
Transactions (Order IDs) unavailable in Magento:
- 6756 @ 17:47:56
- 6757 @ 17:48:37
- 6758 @ 17:49:12
- 6759 @ 17:49:46 (This has a declined status in Payment Gateway provider's portal)
- 6760 @ 17:50:08 (This has a declined status in Payment Gateway provider's portal)
- 6763 @ 18:03:59 (This has a declined status in Payment Gateway provider's portal)
- 6764 @ 18:07:36 (This has a declined status in Payment Gateway provider's portal)
Transaction (Order IDs) available in Magento:
- No transaction of this card came through to Magento but when the user tried with another Visa Card (18:09:35) the order came through to Magento with order id; 6764
- While the above customer was trying to make a purchase another customer placed an order through his Master Card @ 17:55:18 and it came through to Magento with order id; 6762
Date of transaction: 30th June 2020
Card type: Visa
Transactions (Order IDs) unavailable in Magento:
- 6990 @ 21:40:35
- 6991 @ 21:41:16
- 6994 @ 21:42:30
- 6996 @ 21:43:05
- 6998 @ 21:45:07
- 7000 @ 21:46:35
- 7001 @ 21:48:06
Transaction (Order IDs) available in Magento:
- 7003 @ 22:07:36
Date of transaction: 04th July 2020
Card type: Visa
Transaction (Order IDs) unavailable in Magento:
- 7219 @ 12:41:49
Transaction (Order IDs) available in Magento: Nil
Date of transaction: 07th July 2020
Card type: Visa
Transaction (Order IDs) unavailable in Magento:
- 7354 @ 22:30:59
Transaction (Order IDs) available in Magento: Nil
Date of transaction: 08th July 2020
Card type: Visa
Transactions (Order IDs) unavailable in Magento:
- 7364 @ 13:46:15
- 7365 @ 13:47:13
Transaction (Order IDs) available in Magento:
- 7367 @ 13:54:37
When I reached out to support team of the extension provider the team was unable to offer help and asked to check the logs, surprisingly the logs do not show any errors. The payment gateway has fraud protection active.
