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Pending payment status email don't send to customer

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Pending payment status email don't send to customer

Hi, Good afternoon

Id like to know how can I configure in magento2, when a client place an order under the status pending payment, Magento will send an email to the customer automatically?

Thank you for the attention

9 REPLIES 9
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Re: Pending payment status email don't send to customer

Hello @malkafrogg0be3 

 

If you want to disable sending emails on order to custom, then : 

 

Got to Stores -> Configuration -> Sales -> Sales Emails

Under General Settings tab, choose Asynchronous sending to Disable

Under Order tab Enabled to Yes

Now clear/refresh your cache.

 

You can find all the configurations related to Emails.

 

Hope it helps !

 

Problem Solved ? Click on 'Kudos' & Accept as Solution to encourage to write more answers !
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Re: Pending payment status email don't send to customer

Didnt work

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Re: Pending payment status email don't send to customer

@malkafrogg0be3 

 

For disabling emails for order, this the only way, You can test it by creating a new order and check if you're getting any email.

Also check store wise if you have multiple stores.

Problem Solved ? Click on 'Kudos' & Accept as Solution to encourage to write more answers !
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Re: Pending payment status email don't send to customer

I did a purches and he didnt send me an email

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Re: Pending payment status email don't send to customer

Do you know where are the phtml for the automates emails configurations 

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Re: Pending payment status email don't send to customer

@malkafrogg0be3 

 

Phtml doesn't have role in it, make sure you have a SMTP server setup, you can find it here :

 

https://docs.mageplaza.com/smtp-m2/

Problem Solved ? Click on 'Kudos' & Accept as Solution to encourage to write more answers !
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Re: Pending payment status email don't send to customer

Hi @malkafrogg0be3,

If you want to send e-mails to your customers for the "Pending" orders status then you can try "Order Follow Up for Magento 2"

 

This will help you to send e-mails to your customers manually or automatically using the cron. 

 

 

 

I hope this answer solved your query. If you find my answer helpful, then hit kudos and accept it as a solution.

 

Thanks!

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Re: Pending payment status email don't send to customer

Thanks for the information crediblebh

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Re: Pending payment status email don't send to customer

Thanks for the information Nox