Unwanted credit memo showing up to CEO's email

[ldiersamerbd24]

Hello all,

I'm super new to Magento and was curious how our company's CEO is receiving an unwanted credit memo?

Could someone please help?

Thanks in advance,

L

[Damian Culotta]

Hi @ldiersamerbd24,

Could you provide more details?

An unwanted Credit Memo for an Order?
Which version of Magento are you using?

Can you add more details to understand the issue?

Cheers!

[ldiersamerbd24]

Could something be setup in Magento 2 to do automatically do this function? They claim the automated email is happening without checking any setup boxes.