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We are using Magento 2.3.4 The order confirmation email is not sent

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We are using Magento 2.3.4 The order confirmation email is not sent

the order confirmation email is not sent to customer how to fix this problem....moremover the problem is entirely different,here welcome email,forget password, shipping and invoice mails are delivered but order confirmation email only not going please help me someone

7 REPLIES 7
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Re: We are using Magento 2.3.4 The order confirmation email is not sent

Hello

It will not work with internal smtp. Probably an certificate error will appear in the log file. We simply installed a free smtp extension from mageplaza.

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Re: We are using Magento 2.3.4 The order confirmation email is not sent

Hello @zeekinfo 

 

Please check if the cron is set.

If not, set up the cron for your requirements.

 

Thank you.

Problem solved? Click Kudos and "Accept as Solution"
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Re: We are using Magento 2.3.4 The order confirmation email is not sent

yes am using mageplaza still same problem after i uninstall mageplaza plugin and i installed magetop SMTP still same problem

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Re: We are using Magento 2.3.4 The order confirmation email is not sent

yes am using mageplaza still same problem after i uninstall mageplaza plugin and i installed magetop SMPT still same problem

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Re: We are using Magento 2.3.4 The order confirmation email is not sent

I will check and let you know

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Re: We are using Magento 2.3.4 The order confirmation email is not sent

HI,

 

 cron working fine, but still order confirmation email is not going

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Re: We are using Magento 2.3.4 The order confirmation email is not sent

There must be some issue in your account