We are using Magento 2.3.4 The order confirmation email is not sent

[zeekinfo]

the order confirmation email is not sent to customer how to fix this problem....moremover the problem is entirely different,here welcome email,forget password, shipping and invoice mails are delivered but order confirmation email only not going please help me someone

[ERAG]

Hello

It will not work with internal smtp. Probably an certificate error will appear in the log file. We simply installed a free smtp extension from mageplaza.

[Sanjay Jethva]

Hello @zeekinfo 

Please check if the cron is set.

If not, set up the cron for your requirements.

Thank you.

[zeekinfo]

yes am using mageplaza still same problem after i uninstall mageplaza plugin and i installed magetop SMTP still same problem

[zeekinfo]

yes am using mageplaza still same problem after i uninstall mageplaza plugin and i installed magetop SMPT still same problem

[zeekinfo]

I will check and let you know

[zeekinfo]

HI,

 cron working fine, but still order confirmation email is not going