Error on marketing review edition ?

[Elosi]

Hello,

I'm trying to sell a plugin on Magento's Marketplace.

I filled up all fields in the marketing review but each time I clicked on "Submit for review" I received the message "An error as occured, try again later". I'm trying for weeks and several times per day but I still get the same message. The same message appears when I try to click on "Save as draft". 

What can I do please ?

[Mukesh Tiwari]

Hi @Elosi

Did you contact market place team ?

If not please try to contact them Contact Us

[Elosi]

Thank you @Mukesh Tiwari but I already did this and I didn't receive any answer. I also tried to get help in Twitter but I didn't receive any answer to. 

Does another solution exist ?

[Mukesh Tiwari]

Hi @Elosi

I will try to find some information for you.

[Elosi]

Thank you very much @Mukesh Tiwari ! If you need more informations and screenshots about the error just let me know !

[Mukesh Tiwari]

Hi @Elosi

It will be helpful if you update your question with the screenshots and the steps to reproduce.

Note : If there is a section in screenshot with user credentials , make them blur(not visible).

[Elosi]

Here are the steps for reproducing the bug :

1st step : I log in my account

2nd step : I click on my product on which it’s written « Ready for marketing review »

3rd step : I enter all the required information (see screenshots below)

I entered the supported browsers :

• Firefox : Windows 41 / Linux 41
• Chrome : Windows 44 / Linux 44
• Safari : Mac 9

Then I click on « Submit for Review ».

[sherrie]

Hi @Elosi, I just shared your issue with our team so they can provide help.

[mcyrus]

Please write in to marketplace@magento.com so that we can help out!

Also we tested on our side and cannot replicate the issue you were experiencing. We were able to update the short description and 'save as draft'. So email us so we can look into this further. Thanks!

[Elosi]

Thank you very much Sherrie !