I have uploaded a gif image for a product, after uploading it is working in the backend, but When I go to frontend on product details page it is not working I mean it is not showing its animated view.magento2
I am having the same issue. Did you ever figure this problem out?
If you uploaded the .gif file in Magento Admin Backend Area and it does not work, please try to upload the animated .gif file in a web host like cpanel and use the code or url link like
<p class="p_about"><a href="http://iammarvin262a.x10host.com/ercool261/index.php/customer-service"><img src="{{skin url=''}}images/btn 1a.gif" /></a></p>
Hey @BCampanile @suresh_v
Magento 1 and Magento 2 both platforms don't support animated GIF images while preparing image cache for front end pages. That's why we developed extension "Product Animated GIF Images" for both of these platforms. Please find the extension pages link below:
Magento 1: https://redchamps.com/product-animated-gif-images-magento-1-extension.html
Magento 2: https://redchamps.com/product-animated-gif-images-magento-2-extension.html
We hope this will help.