Hi all,
If you use an asterix VOIP phone, it's possible to automatically open the last order from the caller.
You can find the code + instructions at my GitHub:
https://github.com/ruthgeridema/magento-snippets/tree/master/phone
Very easy to setup if you know basic coding.
Flow:
1) Customer calls
2) Script checks if an order has been placed with this phonenumber
3) Script opens the order page in your default browser
Feedback is welcome.
Ruthger