CUSTOMER ORDER UPDATE

[kzs1511]

Orders on our Magento ecommerce store does not ship the full order at once.  We wait until all the items have been received from our suppliers.  

However....we would like to update the customers on which items have been received for their order.

At the moment it is a very manual process  and we would like an extention that we can basically click on the item that has arrived and send the update to the customer possible with a comment section.

[madhubootsb70d]

Hello @kzs1511,

Magento 2 Track Order Pro Extension provides admin with full order status control from backend and customers also would be updated with appropriate order statuses. 

If my answer is helpful, then give kudos and accept as solution 

Best regards
madhu

[Milople]

Hello @kzs1511 

Milople has an Order notification extension, which gives a quick notification whenever any customer places an order. The admin can get all notifications when clients placed an order thus saving your time & effort. The admin can also customize notifications as per their requirements.

Customers will receive a notification after placing an order.

[Sanjay Jethva]

Make your Magento 2 store better with the Customer Order Update extension. It automatically sends your customers updates about their order status through email or SMS, so they always know what's happening with their order. This helps keep your customers happy.

Learn more about this topic in detail: A Magento 2 Order Tracking Guide to Enhance