Support Multiple Customers at once & Autosave Chat History

[Nekohatachi]

I'm in search of an extension that supports chatting and answering many customers' tickets at the same time and it has to be fast. Chat history autosave function would be nice, too. Please help me pick the best one out there. Thanks in advanced!

[Damian Culotta]

Hi @Nekohatachi,

Something like Zendesk? Or you are looking for a different solution?

[Aheadworks]

You can try the Help Desk Ultimate extension by Aheadworks. It is powerful enough to process multiple tickets by multiple departments and agents simultaneously and save all chat and ticket status history.

Here is the product page - https://goo.gl/uNjg2d

[UVdesk]

Hi Nekohatachi,

For the customer Ticket system, you can make use of UVdesk Free Helpdesk for Magento 2 and for the chat feature, you can make use of Seller Buyer Chat of UVdesk. The admin and the chat agents can see the chat history from their respective accounts as well.

Thanks & Regards

[Landofcoder]

Hi Nekohatachi,

If you are looking for an extension that supports chatting and answering many customers' tickets at the same time and it has to be fast and also Chat history autosave, I would like to suggest you MAGENTO 2 HELP DESK EXTENSION. Beside the functions you need, this extension comes with many other awesome features, such as:

• Live Chat With Many Customer At Once
• Fast & Smart Workflow To Minimize Time Wasted
• Fully Responsive On Mobile, Tablet, Laptop & Desktop
• Offer Multiple Ways For Customer To Get Support
• Clear User-friendly Interface
• Create Unlimited Departments, Agents and Categories
• Able to Create & Reply to Ticket directly to Email
• Add File Attachment to the ticket
• Set Priority, Status and Category section for each ticket
• Quick Reply or Close a ticket
• Easy to Check ticket history
• Check Ticket Status In Second
• Satisfaction Star Rating For Effectiveness
• Quick Responses With Answer Shortcut
• Ticket auto-expiration & Auto-reminder