Support live chat box

[Pigpig]

Hi everybody,

I am seeking an extension that supports live chat box in magento 2. Could anyone here recommend such extensions for me?

Looking to hear your help and thanks in advance!

[Emilypham]

Hi @Pigpig

Absolutely, you are looking for Magento 2 Help Desk Extension.

Using this extension, you can help your customer easily connect with you through a live chat system. Pose a question and give solution is just in one minute.

Besides, it brings you a lot of helpful feature for your website in general and for support customer service in particular:

• Fast & Smart Workflow To Minimize Time Wasted
• Responsive On Mobile, Tablet, Laptop & Desktop
• Customer- Friendly & Fast Submit
• Clear User-friendly Interface
• Easy To Create Ticket
• Solve urgent tickets first based on Priorities
• Quick Reply or Close a ticket
• Easy to Check ticket history
• Check Ticket Status
• Satisfaction Star Rating
• Quick Responses With Answer Shortcut
• Ticket auto-expiration & Auto-reminder
• Smart tickets grid
• Flexible Assign System
• On-the-fly Filters
• Save communications history completely
• Built-in content
• Spam Protection
• Accept tickets via Email
• Assigning tickets to the right manager or department fast
• Advanced reports
• Fast Ticket Creation from Backend
• Set Permission For Each Department
• Schedule Time to Auto Close & Auto Remind
• Add Unlimited Category
• Tailored for Multistore installations
• Create Unlimited Departments & Agents

You can have the extension installed on your website without any money paid once you buy it. Contact the support team for more detailed information:

LandOfCoder Support Live Chat: https://landofcoder.com/

Email: landofcoder@gmail.com

Facebook: https://www.facebook.com/LandOfCoder/

Hope this helps you somehow!

Add File Attachment to the ticket

[MageCube_Team]

Hello,

You can check out our Facebook Messenger Chatbot Extension for Magento 2: https://magecube.com/facebook-messenger-chatbot-extension.html. This extension will help you create your very own Facebook Chatbot and that Chatbot will be replying to your customers on your Facebook Page.

There are many features that this extension provides:
1. Instant Answers using Artificial Intelligence
2. Show products from the store in Facebook Messenger
3. Call-To-Action buttons with each product result
4. Broadcast promotional messages, and much more...

To read more about this extension, go to this link: https://magecube.com/facebook-messenger-chatbot-extension.html.

You can also check out our demo in these 2 simple steps:
1. Login to your Facebook Account or Facebook Messenger app.
2. In the Chat Window search for "MageCube Magento Chatbot" and get started with the Chatbot.

For any queries regarding this, please send a mail to info@magecube.com or contact us here.

Thanks

[bastikle]

Hey Pigpig,

if you do not want to go for a full module or extension have a look at Zopim (https://www.zopim.com/). This can be added to a site with a js script and is free for use if you only have 1 agent.

Cheers

[daria_zwierz]

LiveChat provides integrations both with Magento 1 and 2 (https://marketplace.magento.com/livechat-module-magento-livechat.html).

The software comes with nice chat tools and over 100 integrations with various services (including social media and chatbots). 

[LiveChat Inc]

Hey @Pigpig,

That's Mateusz from LiveChat Inc. here. You can try out our LiveChat solution, we offer a plugin for Magento 2:

https://marketplace.magento.com/livechat-module-magento-livechat.html

LiveChat is the only chat solution so far, with the official technological partnership with Magento, so it works really well with Magento 1, Magento 2 and Magento Enterprise platforms.

According to SimilarTech, there are already over 4k companies worldwide using LiveChat for Magento.

Feel free to reach out at our 24/7 support in case of any questions

Cheers,

Mateusz

[theMageComp]

Hello @Pigpig

If you want to look at tawk.to.

Forever FREE live chat service.

[gunjitajosee83]

Hello there, 

Greetings! 

As per your mentioned requirements, I would like to recommend you the given extension-

Facebook Chatbot for Magento 2

This extension is fully equipped and extremely feature-rich as it facilitates an automated conversation between businesses and customers.

• One can add content to various messages – greeting, not found, product search, and product search keywords. 
• Display products from the store in the messenger. 
• Just by clicking the links customers can view the site, products, category.

Thanks and Regards!

[johnpeters946f]

The most popular right now is Zendesk Chat for support. I see it in a lot of stores anyway. But it is a third-party module, so it influences your website speed in a way. 

However, there is the Magento 2 Zendesk Chat extension for Magento 2 that doesn't influence your store performance due to the optimized code. 

It also pulls out customers' data (such as name, phone number, and email) if they are logged in, so it is more convenient for you to track the information, refer to some specific customer, and write a follow us email if needed.