How can I remove Comm100?

Wingo · ‎06-19-2015

Comm100 was installed onto our magento site in the dim and distant past (2011) by a developer who is no longer available and this version will stop working very soon. I have spoken to Comm100 themselves who say that I need to remove this code before I install the update. So here is the difficulty...

- Comm100 is not listed in Magento Connect so I cannot "uninstall" the extension.
- There are no configuration menus for Comm100 as it was not a magento-extension
- I cannot find any reference to Comm100 in any of our static blocks
- The code does appear in four files:
     /app/design/frontend/--/theme/layout/page.xml
     /app/design/frontend/--/theme/template/page/html/header.phtml
     /app/design/frontend/--/theme/template/catalog/product/view.phtml
     /app/design/frontend/--/theme/template/callouts/livechat.phtml

It looks like I will have to take backups of the files and try to remove the relevant code directly but this is my least favoured action. Does anybody know a better way? ANy help appreciated.

Melvyn Sopacua · ‎06-19-2015

Looking at the files you name, it's probably setup the same as many SaaS services: javascript injection with an HTML placeholder, but no real Magento support.

So let's review:

Page.xml: defines the block and template and where to inject them.
The block referencing the livechat.phtml will likely be of type core/template. If it's not, post the block type here.
There will be a section within <head> inserting a JavaScript file, most likely through addJs.
In the header it shouldn't need anything extra, but if something doesn't work the first time, people tend to try more ways. So it's possible there's another javascript reference there.
The livechat.phtml is the template file. Remove it.
It may be referenced in product/view.

So the only caveat, is if there is an actual block defined. That means your developer created an extension for it and there's more work to do then.

Wingo · ‎06-22-2015

Hey Melvyn,

Your help is very much appreciated.

The page.xml includes the code below. There is a block for comm100. Can I just delete the line "<block type=line "core/template" name="comm100.livechat" template="callouts/livechat.phtml"/> ?

<default translate="label" module="page">
<label>All Pages</label>
<block type="page/html" name="root" output="toHtml" template="page/3columns.phtml">

<block type="page/html_head" name="head" as="head">
<action method="addJs"><script>prototype/prototype.js</script></action>
<action method="addJs"><script>lib/ccard.js</script></action>
<action method="addJs"><script>prototype/validation.js</script></action>
<action method="addJs"><script>scriptaculous/builder.js</script></action>
<action method="addJs"><script>scriptaculous/effects.js</script></action>
<action method="addJs"><script>scriptaculous/dragdrop.js</script></action>
<action method="addJs"><script>scriptaculous/controls.js</script></action>
<action method="addJs"><script>scriptaculous/slider.js</script></action>
<action method="addJs"><script>varien/js.js</script></action>
<action method="addJs"><script>varien/form.js</script></action>
<action method="addJs"><script>varien/menu.js</script></action>
<action method="addJs"><script>mage/translate.js</script></action>
<action method="addJs"><script>mage/cookies.js</script></action>

<action method="addJs"><script>magentothem/ma.jq1.js</script></action>

<action method="addCss"><stylesheet>css/styles.css</stylesheet></action>
<action method="addItem"><type>skin_css</type><name>css/styles-ie.css</name><params/><if>lt IE 8</if></action>
<action method="addCss"><stylesheet>css/widgets.css</stylesheet></action>
<action method="addCss"><stylesheet>css/print.css</stylesheet><params>media="print"</params></action>
<action method="addCss"><stylesheet>css/wide_menu.css</stylesheet></action

<action method="addItem"><type>skin_css</type><name>css/fancybox.css</name></action>

<action method="addItem"><type>skin_js</type><name>js/mousewheel.js</name></action>
<action method="addItem"><type>skin_js</type><name>js/fancybox.js</name></action>
<action method="addItem"><type>skin_js</type><name>js/ads_slide.js</name></action>
<action method="addItem"><type>js</type><name>lib/ds-sleight.js</name><params/><if>lt IE 7</if></action>
<action method="addItem"><type>skin_js</type><name>js/ie6.js</name><params/><if>lt IE 7</if></action>
</block>

<block type="page/html_header" name="header" as="header">
<block type="core/template" name="comm100.livechat" template="callouts/livechat.phtml"/>
<block type="directory/currency" name="store_currency_selector" as="store_currency_selector" template="directory/currency.phtml"/>
<block type="page/switch" name="store_language" as="store_language" template="page/switch/languages.phtml"/>
<block type="page/template_links" name="top.links" as="topLinks"/>
<block type="core/text_list" name="top.menu" as="topMenu" translate="label">
<label>Navigation Bar</label>
</block>
<block type="page/html_wrapper" name="top.container" as="topContainer" translate="label">
<label>Page Header</label>
<action method="setElementClass"><value>top-container</value></action>
</block>
</block>

<block type="core/text_list" name="left" as="left" translate="label">
<label>Left Column</label>
</block>

<block type="core/text_list" name="content" as="content" translate="label">
<label>Main Content Area</label>
</block>

<block type="core/text_list" name="right" as="right" translate="label">
<label>Right Column</label>
</block>

<block type="page/html_footer" name="footer" as="footer" template="page/html/footer.phtml">
<block type="page/html_wrapper" name="bottom.container" as="bottomContainer" translate="label">
<label>Page Footer</label>
<action method="setElementClass"><value>bottom-container</value></action>
</block>
<block type="page/switch" name="store_switcher" as="store_switcher" template="page/switch/stores.phtml"/>
<block type="page/template_links" name="footer_links" as="footer_links" template="page/template/links.phtml"/>
</block>

<block type="core/text_list" name="before_body_end" as="before_body_end" translate="label">
<label>Page Bottom</label>
</block>
</block>

<print translate="label" module="page">
<label>All Pages (Print Version)</label>

<block type="page/html" name="root" output="toHtml" template="page/print.phtml">

<block type="page/html_head" name="head" as="head">
<action method="addJs"><script>prototype/prototype.js</script></action>
<action method="addJs"><script>mage/translate.js</script></action>
<action method="addJs"><script>lib/ccard.js</script></action>
<action method="addJs"><script>prototype/validation.js</script></action>
<action method="addJs"><script>varien/js.js</script></action>

<action method="addCss"><stylesheet>css/styles.css</stylesheet></action>
<action method="addItem"><type>skin_css</type><name>css/styles-ie.css</name><params/><if>lt IE 8</if></action>
<action method="addCss"><stylesheet>css/widgets.css</stylesheet></action>
<action method="addCss"><stylesheet>css/print.css</stylesheet><params>media="print"</params></action>

<action method="addItem"><type>js</type><name>lib/ds-sleight.js</name><params/><if>lt IE 7</if></action>
<action method="addItem"><type>skin_js</type><name>js/ie6.js</name><params/><if>lt IE 7</if></action>

</block>

<block type="core/text_list" name="content" as="content" translate="label">
<label>Main Content Area</label>
</block>

</block>
</print>

Thanks again!!

How can I remove Comm100?

How can I remove Comm100?

Re: How can I remove Comm100?

Re: How can I remove Comm100?