connect20.magentocommerce.com:443 Error while installing any extension

[HMatthies]

Hello Community,

I am facing problems with installing any extension. The error message is:

 community/ASchroder_SMTPPro: Unknown SSL protocol error in connection to connect20.magentocommerce.com:443

The key that I use is:

http://connect20.magentocommerce.com/community/ASchroder_SMTPPro

But the error occurs with every extension that I try to install.

Unfortunatelly I didnt find a solution yet. What could cause the error?

Many thanks for any reply.

Heinrich

[sherrie]

Hi @HMatthies, thanks for reporting - I'm checking with our team to see why this is happening.

[sherrie]

Hi @HMatthies, two questions:

1. What version of Magento are you using? If you don't know, you can find this at the bottom of your store admin.
2. What steps are you taking to try to install the extension? (How are you getting this URL? Are you using Magento Connect Manager from the Magento admin?)

[tsoroka]

Hello

Could you please provide:

• which Magento version are you using
• Which setting do you have on the Connect Manager (second tab)

Thanks

Tanya

[HMatthies]

Hi Sherry,

thank you for your reply.

I am using Magento 1.9.2.4 version.

The url is from the page https://www.magentocommerce.com/magento-connect/smtp-pro-email-free-custom-smtp-email.html . It is provided when I click on "Install now".

The settings on the second tab are:

Channel Protocol: "Https"

Preferred State: "Stable"

Use custom permissons: "No"

Deployment Type: "Local Filesystem"

Thank you very much for working on this issue.

Heinrich 

[sherrie]

Hi @HMatthies, after talking to the team it seems this happening as we've deprecated old protocols. To use Connect, your host will need to update cURL to support TLSv1.1. 

Related: http://stackoverflow.com/questions/19384161/curl-error-35-unknown-ssl-protocol-error-in-connection-t...

Also, here's how you can check to see if cURL is supporting TLSv1.1 on your server (if your host doesn't know): http://stackoverflow.com/questions/27904854/verify-if-curl-is-using-tls

[HMatthies]

Hi @sherrie

thank you very much for your reply. I will contact my host and come back if this fixed the issue.

Thank you very much,

Heinrich

[jayradhe]

Hi! I contacted my server and they upgraded curl..

root@server [~]# curl --version
curl 7.38.0 (x86_64-unknown-linux-gnu) libcurl/7.38.0 OpenSSL/1.0.0 zlib/1.2.3 libidn/1.18

and still without work.

 ah, in case PHP 5.5

some other options?

 thanks

[sherrie]

Hi @jayradhe, just to be sure - did you clear all caches after the server changes?

[jayradhe]

Hi!, yes I did, and nothing, still same, I waited 24 hr from there..and still same.