Re: New order not received

paulhazell · ‎04-30-2015

Hi,

I am using CE version 1.9.

When i place an order in my store the confirmation email is sent and received ok but the products purchased are not listed in the email. I am not using any email overrides. I have tried sending an invoice as well but i have the same issue.

I am using a third party template (istudio7), could this be the issue?

theMageComp · ‎04-30-2015

@paulhazell

Third Party Template should the reason of the issue you are having. Disable it and try placing the order.

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paulhazell · ‎05-01-2015

I've tried that but i still have the same problem.

theMageComp · ‎05-04-2015

@paulhazell

You need to disable the Studio 7 extension not only template.

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KentChr_DK · ‎05-08-2015

And when you open any order under Sales > Orders, all the purchased items is listed there as lines in the box "Items Ordered"?

-- Best regards --
Kent Christiansen | Magento Certified Solution Specialist

paulhazell · ‎05-12-2015

Yes correct. The items are listed under orders in the backend, just not in the emails to the customer or to the admin.

KentChr_DK · ‎05-12-2015

Hi @paulhazell,

Have you made any customization to the mail templates ?

And there maybe made an error deleting some code ?

Should look like this (new order template in English):

<body style="background:#F6F6F6; font-family:Verdana, Arial, Helvetica, sans-serif; font-size:12px; margin:0; padding:0;">
<div style="background:#F6F6F6; font-family:Verdana, Arial, Helvetica, sans-serif; font-size:12px; margin:0; padding:0;">
<table cellspacing="0" cellpadding="0" border="0" width="100%">
<tr>
<td align="center" valign="top" style="padding:20px 0 20px 0">
<table bgcolor="#FFFFFF" cellspacing="0" cellpadding="10" border="0" width="650" style="border:1px solid #E0E0E0;">

<tr>
<td valign="top"><a href="{{store url=""}}"><img src="{{var logo_url}}" alt="{{var logo_alt}}" style="margin-bottom:10px;" border="0"/></a></td>
</tr>

<tr>
<td valign="top">
<h1 style="font-size:22px; font-weight:normal; line-height:22px; margin:0 0 11px 0;">Hej {{htmlescape var=$order.getCustomerName()}}</h1>
<p style="font-size:12px; line-height:16px; margin:0;">
Tak for din ordre hos {{var store.getFrontendName()}}.
Når din pakke er afsendt sender vi dig en e-mail med trackinglink.
Du kan ses status på din ordre ved at <a href="{{store url="customer/account/"}}" style="color:#1E7EC8;">logge ind på din konto</a>.
Har du spørgsmål til din ordre kan du kontakte os på <a href="mailto:{{config path='trans_email/ident_support/email'}}" style="color:#1E7EC8;">{{config path='trans_email/ident_support/email'}}</a> eller ringe til os på <span class="nobr">{{config path='general/store_information/phone'}}</span>.
</p>
<p style="font-size:12px; line-height:16px; margin:0;">Din ordreinformation er herunder. Tak for din handel.</p>
</tr>
<tr>
<td>
<h2 style="font-size:18px; font-weight:normal; margin:0;">Din ordre #{{var order.increment_id}} <small>(d. {{var order.getCreatedAtFormated('long')}})</small></h2>
</td>
</tr>
<tr>
<td>
<table cellspacing="0" cellpadding="0" border="0" width="650">
<thead>
<tr>
<th align="left" width="325" bgcolor="#EAEAEA" style="font-size:13px; padding:5px 9px 6px 9px; line-height:1em;">Faktureringsinformation:</th>
<th width="10"></th>
<th align="left" width="325" bgcolor="#EAEAEA" style="font-size:13px; padding:5px 9px 6px 9px; line-height:1em;">Betalingsmetode:</th>
</tr>
</thead>
<tbody>
<tr>
<td valign="top" style="font-size:12px; padding:7px 9px 9px 9px; border-left:1px solid #EAEAEA; border-bottom:1px solid #EAEAEA; border-right:1px solid #EAEAEA;">
{{var order.getBillingAddress().format('html')}}
</td>
<td> </td>
<td valign="top" style="font-size:12px; padding:7px 9px 9px 9px; border-left:1px solid #EAEAEA; border-bottom:1px solid #EAEAEA; border-right:1px solid #EAEAEA;">
{{var payment_html}}
</td>
</tr>
</tbody>
</table>
<br/>
{{depend order.getIsNotVirtual()}}
<table cellspacing="0" cellpadding="0" border="0" width="650">
<thead>
<tr>
<th align="left" width="325" bgcolor="#EAEAEA" style="font-size:13px; padding:5px 9px 6px 9px; line-height:1em;">Leveringsinformation:</th>
<th width="10"></th>
<th align="left" width="325" bgcolor="#EAEAEA" style="font-size:13px; padding:5px 9px 6px 9px; line-height:1em;">Leveringsmetode:</th>
</tr>
</thead>
<tbody>
<tr>
<td valign="top" style="font-size:12px; padding:7px 9px 9px 9px; border-left:1px solid #EAEAEA; border-bottom:1px solid #EAEAEA; border-right:1px solid #EAEAEA;">
{{var order.getShippingAddress().format('html')}}
 
</td>
<td> </td>
<td valign="top" style="font-size:12px; padding:7px 9px 9px 9px; border-left:1px solid #EAEAEA; border-bottom:1px solid #EAEAEA; border-right:1px solid #EAEAEA;">
{{var order.getShippingDescription()}}
 
</td>
</tr>
</tbody>
</table>
<br/>
{{/depend}}
{{layout handle="sales_email_order_items" order=$order}}
<p style="font-size:12px; margin:0 0 10px 0">{{var order.getEmailCustomerNote()}}</p>
</td>
</tr>
<tr>
<td bgcolor="#EAEAEA" align="center" style="background:#EAEAEA; text-align:center;"><center><p style="font-size:12px; margin:0;">Med venlig hilsen<br/><strong>{{var store.getFrontendName()}}</strong></p></center></td>
</tr>
</table>
</td>
</tr>
</table>
</div>
</body>

-- Best regards --
Kent Christiansen | Magento Certified Solution Specialist