Assistance Urgently Required. Cant log into Admin

[troy_ratliff]

Hello I'm new here. My IT manager is struggling as he updated our website to SSL and we also have the problem when trying to get access to admin. However, just like many have said the site is working fine.

Please Help. Thanks 

This page isn’t working

prod.redirected you too many times.

• .

ERR_TOO_MANY_REDIRECTS

[Manthan Dave]

Hi @troy_ratliff

AS you have updated your website with SSL secure site - so you will required to change secure URL as well.

You can do it by below ways : 

Please try to set Use Secure URLs in Admin to true, in System -> Config -> General -> Web.

But as mention by you - that you are not able to open admin panel - so kindly change this URL from the database - below is the way :

SELECT * FROM core_config_data where path like '%web/secure/use_in_adminhtml%';

After this query - you will see a row over there add your SSL specific url and update it 

then check - it might work !

For more details refer this link - https://magento.stackexchange.com/questions/94722/magento-2-error-err-too-many-redirects

Hope it helps !

[md. ehsanul haque _kanan]

You can try modifying core_config_data and removing the cache. Follow these steps:

1. Open the database of your Magento website
2. Search core_config_data.
3. Apply the following SQL query:

INSERTINTO core_config_data (scope,scope_id,path,value) VALUES ('default',0,'web/secure/use_in_adminhtml',1);

1. Now, you have to remove the cache. You can do it by deleting /var/cache.

If the solution mentioned above doesn't work, you should change the URL back to default. You can do it by following the steps mentioned here.