Error: 2018-06-11T12:20:20+08:00 FAILURE installing 2.2.4 on linux server using installatron

[Bitronaus]

Installing: Error: 2018-06-11T12:20:20+08:00 FAILURE [3; /opt/curlssl/bin/curl] http://www.bitron.com.au/setup/index.php/install/start [http code=503] @203.170.87.17(203.170.87.17) Error: An error occurred while executing the application API.

Trying to install new magento 2.2.4 on new server using installatron 

Tried loading twice and get the same error

Can someone please help?

Kevin

Linux server 

Apache Version	2.4.33
PHP Version	5.6.36
MySQL Version	10.0.34-MariaDB-cll-lve

[Manthan Dave]

Hi @Bitronaus

I have seen the link you have posted and looks like right now it showing something different error like below : 

{"messages":"SQLSTATE[28000] [1045] Access denied for user \u0027bitronco\u0027@\u0027localhost\u0027 (using password: NO)","success":false}

This error mainly comes when your  magento application is not connected with mysql properly ! meaning either your mysql user have password is wrong, or your username might be incorrect 

Last possibility would be your mysql user not have proper privileged , so you actually need to check credentials of mysql first and put correct details

that will helps you to resolved this error !

[Bitronaus]

All privileges set and data base check is OK ?

I will keep searching

[Manthan Dave]

Hi @Bitronaus

As i mention on the above post - issue is related to the password of mysql user.

Can you please check env.php file is generated in your magento 2 root directory or not ?

Try to change password of mysql username - and then add mysql credentials again in the setup and then check it will works !

Refer this link for the same  - https://magento.stackexchange.com/questions/117895/sqlstatehy000-1045-access-denied-for-user-rootloc...

Hope it helps 

[Bitronaus]

I have found the problem.

Using "Installatron" application installer on Linux server to install 2.2.4

When filling out the details I was adding "my username and password" and NOT the auto generated UN and PW

That was why the installation could not login to data base. The installation was looking for wrong password.

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But also I was trying to load version with demo content, this could not be done. even with correct UN and PW?

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However I did manage to load 2.2.4 with no demo so problem solved for me...

Thank you very much to all who assisted me so promptly.

Love your work

Kev

[Manthan Dave · Accepted solution]

Hi @Bitronaus

Glad to know that you have resolved your issue !

Happy to help and keep helping