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Can not add new users to Backend

Can not add new users to Backend

Hello, new to forums and looking for a helping hand.


Working with an existing site Magento ver. and the account only has one working user (admin) account.  It will let me create additional user accounts but it won't let me log into any of them after I make them.  I've researched it a fair amount and its suppose to be pretty easy.  I even watched you tube video and I can create the account as shown but I can't log into it.


Really looks like I'm doing everthing correctly but just doesn't work.




Re: Can not add new users to Backend

Hi @ssei,


I guess is the first time I read something like this.

Just to be sure, those new backend users have a role assigned?