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Not applicable
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Not applicable
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08-17-2016
09:16 AM
08-17-2016
09:16 AM
Not able to change quantity to refund in Credit Memo
When I go in to do a credit memo it only lets me refund everything (full amount). I do not have the option to change to quantities to refund, that is not an editable field for me. Why is that? Do I need to change a setting or install an extension to make that feature available? I want to be able to partially refund if they only are returning 1 item.
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2 REPLIES 2
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05-23-2017
08:05 AM
05-23-2017
08:05 AM
Re: Not able to change quantity to refund in Credit Memo
Depends on your payment provider and if the extension/code supports partial refund
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05-23-2017
08:27 AM
05-23-2017
08:27 AM
Re: Not able to change quantity to refund in Credit Memo
Hello @Anonymous
It seems your store lacks an option of partial refund (however, it's hard to state it for sure).
You can have a look at this RMA module that allows returns per item.
Was my answer helpful? You can accept it as a solution.
230+ professional extensions for M1 & M2 with free lifetime updates!
230+ professional extensions for M1 & M2 with free lifetime updates!