what can i do if a buyer has paid an order after i cancelled?
how can i set the status to complete?
any way to mirror and re-add the order? (it's a big one with more than 30 items)
thx for your help
Well as known as i know - by default in magento when we cancel the order from the backend - it gets cancelled.
Then we don't have any option to change the status cancelled to complete.
So Here you required to re-order the order for the same and then change its status.
Hope it helps !
You can't change status from Cancelled for existing order
What you can do however is to place the same order on behalf of customer through admin and then manually change it status to complete by
Came across this tutorial with extension to change product status. Not sure if this would be helpful, but in any case do not forget to make back-up when working with sensitive orders info.
There's an "uncancel order" extension available for free. Install that and you can uncancel any order and then complete it.