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setting order from cancelled to complete

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setting order from cancelled to complete

what can i do if a buyer has paid an order after i cancelled?

how can i set the status to complete?

any way to mirror and re-add the order? (it's a big one with more than 30 items)

thx for your help

Magento 1.8.1.0

4 REPLIES 4
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Re: setting order from cancelled to complete

Hi @mirqor

 

Well as known as i know - by default in magento when we cancel the order from the backend - it gets cancelled.

 

Then we don't have any option to change the status cancelled to complete.

 

So Here you required to re-order the order for the same and then change its status.

 

Hope it helps !

if issue solved,Click Kudos & Accept as Solution
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Re: setting order from cancelled to complete

You can't change status from Cancelled for existing order

 

What you can do however is to place the same order on behalf of customer through admin and then manually change it status to complete by

  • Create invoice and hence manually process payment
  • Create Shipment

 

Alex Levashov, eCommerce consultant at Magenable
We help businesses to build and improve Magento stores
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Re: setting order from cancelled to complete

Came across this tutorial with extension to change product status. Not sure if this would be helpful, but in any case do not forget to make back-up when working with sensitive orders info.

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Re: setting order from cancelled to complete

There's an "uncancel order" extension available for free. Install that and you can uncancel any order and then complete it.