Different IP addresses see different Webshops

[ronaldnr8]

Dear All,

We have an issue and so far there is no solution. Issue: At the office and some customers happen to see the old webshop. The customers have never logged in or saw the Webshop. We have done: reindex, emptied cache. Moreover we can not use Filezilla and login to the FTP server from our office.

Happy to see some solutions.

[Mukesh Tiwari]

Hi @ronaldnr8

Did you recently migrate your site to a different server?

[JLHC]

As @Mukesh Tiwari stated, did you change your IP or switch server recently? If this is the case, it may take some time for DNS propagation to complete. 

Besides that, you may also want to check if you have a host entry in your computer which is pointing the domain to a different server. If this is the case, only your computer will be seeing the domain which is resolving to the other server. 

[ronaldnr8]

Hi muk_t,

These issues occured from last august 2016 without any migration. Or these issues should be from november 2015 when we moved from Hosting Company. Anyway, the issues occure on several places / IP addresses in the country. As customers called us for support, they saw a completely other (read older) webshop. (Un)fortunalely we have the issue at the office as well in our office so we know we have to solve this issue before we start Google Adwords.

[JLHC]

It sounds like your DNS records may not be configured correctly? 

One other thing to check is to make sure that your www and non-www records are both pointing to the correct IP address? 

Anyway to check the IP your domain is resolve to from multiple location, you can try using a tool like this: https://www.whatsmydns.net/

[ronaldnr8]

Hi JLHC,

Thank you for your reply. I will contact the Hosting Company and will advise them.

Best regards

[Mike Hall]

A Website can have multiple IP addresses when you hosted it at multiple locations. Why? It can be for load balancing or redundancy.. Or to serve web pages based on the user location etc..

When you use ping with domain name or type the domain name in a browser, the IP address is fetched form a DNS server. So your application uses whatever IP address it gets from the DNS server(probably using round-robin)

If you are using Linux, you can use tools like dig to get DNS information for a specific website.