Extracting product options shows additional characters

[b7itzz]

I have a third party application that extracts the product options in magento. However, when it's extracted, it shows additional characters like this "s:15:"info_buyRequest";a:7:" instead of the product option name. Any help is greatly appreciated.

[Sinisa · Accepted solution]

Those additional characters come from additional_info field from the product. Looks like your 3rd party extension is not decoding it properly, since those data comes in serialized format, but in your case it looks like it's treated as a string.

Since it's 3rd party extension, you should reach to the extension provider for support because it's out of the Magento core capabilities, plus no one knows how your 3rd party code looks like.