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customers have an empty address

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customers have an empty address

Hello

I'm working on Magento ver. 1.9.4.1

Some of my customers have an empty address, the default address is set but empty, see image here: https://www.inn7fashion.com/customer.jpg
This cause issues in checkout when they try to complete orders.
Has anyone encountered such a problem?
This is not hapaning with all customers.

Thank you