8788v2 Image Upload

[Yoma Limited]

We have noticed that since installing 8788v2 on some of our sites, the Browse and Upload button in the Catalog does not seem to work. I have flushed Magento Cache and Reindex the site. This has not fixed the issue. Is there going to be a release from Magento to fix this? It seems that they have removed the SWF files, but they have not made any effect to fix the issue.

[Anonymous]

Hello @Yoma Limited

I am having the same issue here. I would to know if anyone else had encountered same/similar problems and how they fixed this issue.

Although the suggestions in this link didn't apply to me, perhaps this link would be of help to you:

https://community.magento.com/t5/Security-Patches/SUPEE-8788-Solutions-to-Different-Problems/m-p/52572#U52572

Thanks

raidip

[ptomter]

Hi @Anonymous please provide me with more information if you have... what does /var/log/system.log and expectation.log says?

Do you also have a php error_log in your folder? What magento version? etc. ? Where in admin does the browse fail etc?

[Anonymous]

HI @ptomter,

Ours is a redhat server with apache.  I don't see those files in var/logs. Did you want to see the system logs or the apache logs from httpd folder?

thank you

raidip

[Anonymous]

@@ptomter,

I just realized that you were actually referring to Magento logs.

Here is log entry from today for system.log:

 2016-11-07T06:00:10+00:00 ERR (3): Cant create backups directory

Here is log entry from today for Exception log:

2016-11-07T06:00:10+00:00 ERR (3):
exception 'Mage_Backup_Exception_NotEnoughPermissions' with message 'Cant create backups directory' in /OurWebsiteFileLocation/lib/Mage/Backup/Filesystem.php:264
Stack trace:
#0 /OurWebsiteFileLocation/lib/Mage/Backup/Filesystem.php(111): Mage_Backup_Filesystem->_checkBackupsDir()
#1 /OurWebsiteFileLocation/lib/Mage/Backup/Snapshot.php(79): Mage_Backup_Filesystem->create()
#2 /OurWebsiteFileLocation/lib/Mage/Backup/Media.php(57): Mage_Backup_Snapshot->create()
#3 /OurWebsiteFileLocation/app/code/core/Mage/Backup/Model/Observer.php(79): Mage_Backup_Media->create()
#4 [internal function]: Mage_Backup_Model_Observer->scheduledBackup(Object(Mage_Cron_Model_Schedule))
#5 /OurWebsiteFileLocation/app/code/core/Mage/Cron/Model/Observer.php(326): call_user_func_array(Array, Array)
#6 /OurWebsiteFileLocation/app/code/core/Mage/Cron/Model/Observer.php(72): Mage_Cron_Model_Observer->_processJob(Object(Mage_Cron_Model_Schedule), Object(Mage_Core_Model_Config_Element))
#7 /OurWebsiteFileLocation/app/code/core/Mage/Core/Model/App.php(1358): Mage_Cron_Model_Observer->dispatch(Object(Varien_Event_Observer))
#8 /OurWebsiteFileLocation/app/code/core/Mage/Core/Model/App.php(1337): Mage_Core_Model_App->_callObserverMethod(Object(Mage_Cron_Model_Observer), 'dispatch', Object(Varien_Event_Observer))
#9 /OurWebsiteFileLocation/app/Mage.php(448): Mage_Core_Model_App->dispatchEvent('default', Array)
#10 /OurWebsiteFileLocation/cron.php(78): Mage::dispatchEvent('default')
#11 {main}

[ptomter]

@Anonymous from the error files its diffucult to see what may cause the problem. Please pm, me if you want me to take a look at it

[er_randhir]

I was able to fix it,Please Follow following instruction.

Step >> 1: After installed security patch 8788 successfully, Please go to admin panel and flush all Magento cache. Then Logout your Admin Panel and Relogin to Admin Panel.

Step >> 2:  Go to Index Management and select all reindex all data after flush all Magento cache once again.

Step >> 3: This very Important step,Delete your browser cache(Ctrl+shift+Delete) history clear all browsing data from browser including cookies.

Step >> 4: Go to Catalog >> Product Management , add new image of any product,now you can see everything work fine.

[Anonymous]

Thank you @er_randhir. I tried all your recommended steps but it didn't work for me.

It looks like this is an Internet Explorer only issue. The "Browse files" button isn't clickable.