500 Internal server error in Payment Methods tab

[jcannaveno]

Hello,

I am new to Magento and have just done a fresh install of version 1.9.2.1.  My active website is currently an osCommerce build.  I have installed Magento in a sub-directory of my main website just so i can get my feet wet with it.  Everything seems to be working like it should except for the Payment Methods section of the Configuration tab. When I click on Payment Methods I get a 500 Internal Server Error.  I understand that this could be a permissions issue somewhere but I'm not really familiar with the file structure of Magento yet so any help would be greatly appreciated.

Thanks,

John

[iweb_p3mbo]

Hi,

Could you check your apache error logs and see if there are any errors in there?

[jcannaveno]

Ok so I turned on logging in magento in the Developer Section of Configuration.  When i did this it created a file called xpayments.log.  When I opened this log file it says this:

2015-08-15T19:34:49+00:00 DEBUG (7): XPayments connector error: Module is not configured
2015-08-15T19:35:22+00:00 DEBUG (7): XPayments connector error: Module is not configured

How do I configure this module?

Thanks,

John

[iweb_p3mbo]

Hi,

You'd need to look at the documentation for that plugin to see.

If they don't have any; I'd be looking somewhere in Admin > system > configuration > payment methods

[jcannaveno]

I'm starting to wonder if I did something wrong when I installed.  I don't have an Admin folder that comes up in my ftp client. The folders I have are:

app

dev

downloader

errors

includes

js

lib

media

shell

skin

var

And then there are a few files after that. Did I miss something somewhere?

[iweb_p3mbo]

Hi,

Having no admin folder is absolutely normal. the /admin/ url is actually routed through the index.php in the document root of your website  - so there is definitely no need to worry about that.

[jcannaveno]

Ok that's what I thought but I got confused when you said go to Admin > system > configuration > payment methods.  When I try to get to Admin > system > configuration > payment methods through the admin panel of the website that's where I get the 500 error. I can't see the payment methods at all.

[iweb_p3mbo]

Hi,

Can you check in your apache error logs? The location of these varies from host to host but the actual file is usually called 'error_log'.

If you can't find this - your host should be able to point you to it.

[jcannaveno]

Yes I just checked that on my DotEasy cPanel.  This is what I get:

[Wed Sep 02 12:51:46.781183 2015] [access_compat:error] [pid 874071] [client 108.60.22.169:56282] AH01797: client denied by server configuration: /home/nemco10051/public_html/magento/app/etc/local.xml
[Wed Sep 02 12:51:38.230554 2015] [access_compat:error] [pid 896458] [client 108.60.22.169:56258] AH01797: client denied by server configuration: /home/nemco10051/public_html/magento/app/etc/local.xml
[Wed Sep 02 12:30:56.549005 2015] [access_compat:error] [pid 896430] [client 108.60.22.169:54291] AH01797: client denied by server configuration: /home/nemco10051/public_html/magento/app/etc/local.xml
[Wed Sep 02 12:30:48.332224 2015] [access_compat:error] [pid 874084] [client 108.60.22.169:54281] AH01797: client denied by server configuration: /home/nemco10051/public_html/magento/app/etc/local.xml
[Wed Sep 02 12:30:16.150322 2015] [access_compat:error] [pid 874126] [client 108.60.22.169:54226] AH01797: client denied by server configuration: /home/nemco10051/public_html/magento/app/etc/local.xml
[Wed Sep 02 12:29:54.023811 2015] [access_compat:error] [pid 896553] [client 108.60.22.169:54177] AH01797: client denied by server configuration: /home/nemco10051/public_html/magento/app/etc/local.xml
[Wed Sep 02 12:29:49.182117 2015] [access_compat:error] [pid 874086] [client 108.60.22.169:54167] AH01797: client denied by server configuration: /home/nemco10051/public_html/magento/app/etc/local.xml
[Wed Sep 02 12:29:23.989575 2015] [access_compat:error] [pid 912216] [client 108.60.22.169:54134] AH01797: client denied by server configuration: /home/nemco10051/public_html/magento/app/etc/local.xml
[Wed Sep 02 12:17:36.069183 2015] [cgi:error] [pid 874108] [client 69.64.46.86:65535] AH02811: script not found or unable to stat: /home/nemco10051/public_html/cgi-bin
[Wed Sep 02 11:06:33.224177 2015] [:error] [pid 765427] [client 108.186.194.149:51269] File does not exist: /home/nemco10051/public_html/wp-login.php

[iweb_p3mbo]

Hi,

I see nothing that worries me in that error log - most of them are normal.

If it was me.. I would firstly test that it works on a plain magento (e.g no extensions at all)

The install the xpayments module and then test it again and see if it errors at that point. If it does.. then I would contact that plugin developer to ask for their assitance. If it doesn't - layer any of your other plugins on (clearing cache and re-testing in between) until the issue crops up... this would mean its a conflict with 2 (or more) plugins so at least we'd have something more to go off then.

i know its not a 'solution' as such but its somewhere to start.