After upgrading to Magento 1.9.2.2, or installing security patch SUPEE-6788, it might happen that your customer registration form stops working. After filling in the registration form and submitting it, the page only refreshes without creating a customer account.
The cause
Magento 1.9.2.2 adds a hidden form field with the form_key to the registration form:
<input type="hidden" name="form_key" value="<?php echo Mage::getSingleton('core/session')->getFormKey() ?>" />If you don’t add this line, the form will not be processed. A lot of themes update the register.phtml files, so upgrading Magento will not override these files and add the form_key field.
The solution
Add the following code to the register.phtml file used in your shop (between the <form></form> tags)
<input type="hidden" name="form_key" value="<?php echo Mage::getSingleton('core/session')->getFormKey() ?>" />The default register.phtml files are located in:
app/design/frontend/base/default/template/customer/form/register.phtml
app/design/frontend/base/default/template/persistent/customer/form/register.phtml
If you use the rwd template, there is only one file to update:
app/design/frontend/rwd/default/template/persistent/customer/form/register.phtml
It still doesn’t work
Lots of 3rd party extensions also override the register.phtml files. To locate which template is used in your shop, you can simply enable Template Path Hints in the Magento configuration. Once you have located the culprit, update it as described above. Make sure you clear your cache after you update the template files.
Reset password form doesn’t work
Yes, the reset password form is also updated. The default file is located at
app/design/frontend/base/default/template/customer/form/resetforgottenpassword.phtml
The rwd file is located at
app/design/frontend/rwd/default/template/customer/form/resetforgottenpassword.phtml
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