Google Chrome Users Mixed Up

[SassNFrass]

Hi I'm not the best at this at all .... however I changed nothing and suddenly google chrome users are not having issues seeing products they load sometimes but most of the time you see them all load for a brief second then dissapear the back ground remains you can't see the product but if you click on empty back ground space you can pull them up. All other browsers the site and products show up fine on. I am lost how to solve this issue 

[Damian Culotta]

Hi @SassNFrass,

What if you change the theme to the default (RWD)? Can you check if the problem is just frontend?

[SassNFrass]

Can you tell me how to do that please I'm all self taught I don't get all the lingo but I follow directions well

[Damian Culotta]

Hi @SassNFrass,

I think the easiest way is:

Go to System -> Design.

Then add a new design change by clicking on:

Now you'll see your form and you'll need to choose the theme you want to apply:

After you've selected RWD/Default, click on Save.

Now you'll see the change added.

At this point your store front will be using that theme.

When you finish with debug you can delete the design change by clicking first on the row. Then:

Now your storefront will be using your configured theme.

[SassNFrass]

Forgive me here but if I follow that design won't I lose the way my site looks right now set up? I had to pay someone in the past to install the theme I am using. 

[Damian Culotta]

Hi @SassNFrass,

If you follow the first directions you shouldn't get problems.

General design has to bet configured at System -> Configuration -> General -> Design (the package and themes sections).

The System -> Design configuration allows you to change the design with changing these values.

Check if you have the right theme configured on System -> Configuration -> General -> Design. If the answer is yes, follow the guide to change the design thorugh System -> Design.

Finally, if you aren't sure, maybe you'll need to ask for qualified support.

[SassNFrass]

And how would I debug after doing this too?

[SassNFrass]

ok I followed your method it works by doing that but of course the site looks ugly then .... so how do I fix this issue going on? I haven't change anything so I don't understand why it just would stop working correctly at all. To see my issue the site is www.sassnfrass.com if you go under some products in any other browser you will see tons of items if you use chrome you will see them start to load then dissappear 

[Damian Culotta]

Hi @SassNFrass,

We've started to talk about the design change just because I want to be sure that the behavior is (or isn't) related with the theme.

If using Luma you are not getting that issue, the problem is something within the custom theme.

I've checked with Chrome and this is what I got:

I saw the first 10 products and everything looks fine.