Magento 1.9 - Product qty auto canceled in new received order and also order status cancel?

[Aveeva]

Nowadays order received with qty canceled and also order status canceled but the payment is done in payment gateway panel. What is the issue for this?

[guestblogc09a3]

There could be a few possible reasons for this issue in Magento 1.9:

1. Stock management settings: Check if the stock management settings are configured properly in Magento. If the product inventory reaches 0 or a negative value, it can automatically cancel the order and decrease the product quantity.

2. Payment gateway settings: Check if the payment gateway settings are configured properly in Magento. Some payment gateways may automatically cancel orders if the payment is not completed or there is an error with the payment.

3. Cron job issues: Check if the Magento cron job is running properly. If there are issues with the cron job, it can affect order processing and cause unexpected behavior.

4. Custom code or extensions: Check if there are any custom code or third-party extensions that may be interfering with the order processing. Disable any custom code or extensions and see if the issue persists.

5. Server or hosting issues: Check if there are any issues with the server or hosting environment that may be causing the issue. Contact the hosting provider and ask if there are any known issues or if there are any server logs that may provide insight into the issue.