Missing Transactions in google analytics

[Jan_Pan]

Hello,

I don't have any transactions in google analytics. All transactions are missing. I don't know why google analytics don't track transactions.

Please can you help me find solution for this problem?

Thank you very much!

Kind regards,
Ján Pan

[Saggitator]

Missing transactions could be for a number of reasons -:

• The user who has made the transaction had his or her JavaScript or cookies turned off
• The user has left the page before the transaction has had chance to send to Google Analytics
• There might be a JavaScript issue on the order confirmation page
• Your payment gateway provider has their own order confirmation page so customer never come back to Magento order confirmation page.
• Order confirmation page doesn't get loaded with certain payment methods.

There could be a problem with the extension you are using, you might want to give it a go at the following module which comes with the log which allows you to track all your transactions

For Magento 2

https://www.scommerce-mage.com/magento2-google-enhanced-ecommerce-tracking.html

For Magento 1

https://www.scommerce-mage.com/magento-google-enhanced-ecommerce-tracking.html

If you are using Magento 2 the following extension ensures 100% order sychronisation between Magento and GA

https://www.scommerce-mage.com/magento2-google-analytics-missing-transactions.html