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Missing Transactions in google analytics

‎06-20-2017 06:59 AM
‎06-20-2017 06:59 AM

Missing Transactions in google analytics

Hello,

 

I don't have any transactions in google analytics. All transactions are missing. I don't know why google analytics don't track transactions.

 

Please can you help me find solution for this problem?

 

Thank you very much!

 

Kind regards,
Ján Pan

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‎02-06-2018 11:58 AM
‎02-06-2018 11:58 AM

Re: Missing Transactions in google analytics

Missing transactions could be for a number of reasons -:

 

  • The user who has made the transaction had his or her JavaScript or cookies turned off
  • The user has left the page before the transaction has had chance to send to Google Analytics
  • There might be a JavaScript issue on the order confirmation page
  • Your payment gateway provider has their own order confirmation page so customer never come back to Magento order confirmation page.
  • Order confirmation page doesn't get loaded with certain payment methods.

There could be a problem with the extension you are using, you might want to give it a go at the following module which comes with the log which allows you to track all your transactions

 

For Magento 2

https://www.scommerce-mage.com/magento2-google-enhanced-ecommerce-tracking.html

 

For Magento 1

https://www.scommerce-mage.com/magento-google-enhanced-ecommerce-tracking.html

 

If you are using Magento 2 the following extension ensures 100% order sychronisation between Magento and GA

 

https://www.scommerce-mage.com/magento2-google-analytics-missing-transactions.html

 

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