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Product "custom options" not visible

Product "custom options" not visible

Magento 1.9.3.4

I added some custom options to the product:

Screenshot_1.png

But the options are not visible in product page. Only description and regular fields are visible:

Screenshot_2.png

7 REPLIES 7

Re: Product "custom options" not visible

Hello @phantonym

 

please check catalog_product_entity table and check has_options column for that sku

 

If it is zero then try to change 1 and check it

 

Hope it will help you

 


Problem solved? Click Kudos & Accept as Solution!
Sunil Patel
Magento 2 Certified Professional Developer & Frontend Developer

Re: Product "custom options" not visible

Thank you for answer.

has_options is already 1 for this row.

Screenshot_3.png

Re: Product "custom options" not visible

Hello @phantonym

 

please check with default magento theme like rwd 

 

if it is work with RWD then it is your theme issue

 

Hope it will help you.


Problem solved? Click Kudos & Accept as Solution!
Sunil Patel
Magento 2 Certified Professional Developer & Frontend Developer

Re: Product "custom options" not visible

Tried rwd theme and other themes. Options are invisible for all themes.

Screenshot_4.png

Re: Product "custom options" not visible

Anybody have more suggestions?

Re: Product "custom options" not visible

Hello @phantonym

 

try to disable all custom module and try it

 

 


Problem solved? Click Kudos & Accept as Solution!
Sunil Patel
Magento 2 Certified Professional Developer & Frontend Developer

Re: Product "custom options" not visible

How to do it? There are no existing extensions in Connect Manager.

 

This Magento was installed and customized by external consultants.

 

Please tell me detailed steps to show custom options. I have access to file system.