There has been an error processing your request

[lucacahen]

Hi,

My host recently updated my plesk and changed the IP (in an attempt to get PCI compliance), resulting in an error message from my website that reads:

There has been an error processing your request

Exception printing is disabled by default for security reasons.

Error log record number: 758286242844

From being initially helpful my host has now decided to just tell me to go ask magento for help. Can anyone give me some advice please on this issue as my site is now down and therefore affecting my revenue.

Thanks in advance,

Luke

EDIT:

I attempted to change the error file to show errors but this made no difference.

[Sinisa]

For some reason Inchoo/Flickr module is not able to correctly parse photos from your Flicker. There is no easy way to help you this way unless you're Developer. The only thing I can suggest you as first-aid - is to disable Inchoo Flickr module by going to app/etc/modules/Inchoo_Flickr.xml, and change <active> node to false.

[lucacahen]

Thanks for the tip. I have changed this but the site still fails to load and shows the same error page.

I actually think I may have copied an old report in by accident as I forgot to sort by date. Doing that now shows the latest report as being 21/01/2017. Is there any way I can force it to make a new error report?

[Finestshops]

Hi Luca,

Is your store at https://notascratch.com ? It loads fine for me. Maybe you need to clean your browser's cache?

Your store loads fine but it's a bit on slow side: https://www.webpagetest.org/result/170317_VR_572F/

a properly configured Magento hosting should give you first-byte time under 0.5 sec. Anything over 0.5s can get you downgraded by Google. Get your host to configure HTTP/2 on your server - it will help right away. They can also setup compressed transfer and cache for static content.

[lucacahen]

Hi,

Thanks for trying to help. In the switchover I haven't yet updated the DNS records, so that's the previous server. The new server is http://78.129.229.11

I've tried in vain to locate an error log. I made the change to the local.xml file but it doesn't show any errors on the page. I also looked at the report folder but the last report was days ago. Looking at the logs/error_log file I can see it last updated just about noon time and nothing since, about the time the new server was activated. Do you have any advice please?

[Finestshops]

did you try to remove all cache? magento and server? 

try to go to a different page like http://78.129.229.11/samsung/galaxy-s5

I see it generates new error ID so it should be in your log folder.

try to remove all files from /var/log and refresh the page - you should see new file created with that error.

[lucacahen]

Hi,

I had a look inside the /var/log folder and I only have system.log and exception.log. Is this right?

[Finestshops]

check inside exception.log

if it's too big, remove it, refresh the page and check again

it will have the error generated by your page.

[lucacahen]

Thanks. I'v finally managed to get the errors showing on the page now. Could you please take a look at http://78.129.229.11

[Sinisa · Accepted solution]

SQLSTATE[28000] [1045] Access denied for user 'notascratch'@'localhost' (using password: YES)

Your database credentials are not good. Update database host, username,  password and database name in app/etc/local.xml .