Transactional email not sent

[simone_romeo]

Greetings, I have Magento 1.9.4.1 CE.

Precisely from today's midnight neither my customers nor I receive transactional emails. Until yesterday everything was ok, starting from today everything seems broken.

Few emails [3 / 10] arrive with a 2 hour delay. The other ones look like won't ever arrive.

[theMageComp]

Hello @simone_romeo 

Check Cron

Any third party extension?

Confirmed all other emails from Magento and server?

Try removing queuing of emails.

https://www.commercers.com/blog/en/magento-1-9-bestell-emails-sofort-versenden-und-nicht-ueber-cron/

[Vimal Kumar]

Hi @simone_romeo,

Make sure that Magento default cron is set on the server.

You can also install the below extension to check all cron and default magento cron to check in magento admin.

https://github.com/AOEpeople/Aoe_Scheduler
Check screenshot at  link : aoe-scheduler/ 

I hope it will help you!

[Rahul Gupta]

@simone_romeo you can refer the below link to check if your emails are there in queue.

https://www.brihaspatitech.com/blog/delivering-emails-by-queue-troubleshooting-magento-emails-not-se...

You can also download the extension suggested by @Vimal Kumar and then you can check the cron  status.

Also check the logs if there you get any clue.

Thanks

[simone_romeo]

Hi @Rahul Gupta  @Vimal Kumar  @theMageComp 

thank you for your answers.

1) Yes, I have a third party extention called SMTP Pro, but it's disabled and I never used it.

2) In my database, cron_email_queue and cron_email_queue_recipients are empty. If I make a new order I see that both of them get an entry with the email that has to be sent.

Edit: after 30 mins about, the entries in these tables are still there and emails are not sent.

[Rahul Gupta]

@simone_romeo have you check the cron.log file?

If any logs generated in this?

Thanks

[simone_romeo]

Hi @Rahul Gupta 

Where do I find this?

[Rahul Gupta]

@simone_romeo you can find this inside var/logs folder.

Thanks

[simone_romeo]

@Rahul Gupta 

There are many files in var/log but none with the name "cron" in it.

[Rahul Gupta]

@simone_romeo can you take a backup of cron_schedule table and after that truncate it and check if it is repopulated.

Thanks