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carts emptying randomly magento 1.9

carts emptying randomly magento 1.9

Hey guys, ok?

I have a very interesting problem in a customer's store Magento1.9.4.3... most carts are empty at random, when adding a product to the cart or when editing a product or simply updating the page. as it is randomly I cannot simulate this problem. but I put the mouseflow and saw that we have an average of 30 empty carts / day.

I tried to change the redis sessions to db, files and memcached and even then the problem continues.

does anyone have any leads that can help me?