Orders and Returns link at bottom of page?

[zeropoint]

I've been looking at the Orders and Returns link at the bottom but I can't see how one would make a return using this link. Is there a way to create a return using this link?

Thanks

[MrKhoa99]

Hello zeropoint,

Currently, I use rwd package:

app/design/frontend/rwd/default/layout/sales.xml => 334 - 342 lines

<sales_guest_form translate="label">
......
<reference name="content">
<block type="sales/widget_guest_form" name="guest.form" template="sales/guest/form.phtml"/>
</reference>
</sales_guest_form>

As you can see, this form will use template under folder: <your theme>/sales/guest/

Sure that sales_guest_form layout declares our form template. You also use already widget template: sales/widget/guest/form.phtml.

http://content.screencast.com/users/MrKhoa/folders/Default/media/c530708c-1698-40e7-9ee9-71cdde52a14...

 Note: Your website has already any order?

[zeropoint]

So you use a contact form on Orders and Returns page so customers can contact customer service for returns? 

No, I haven't had any returns yet, Just working on the customer service page, trying to explain how to customers how they can do returns.

Thanks

[MrKhoa99]

Hello zeropoint,

There is a slight confusing name. Actually, "Orders and Returns" only shows the orders with its states. You cannot do any more as a guest.