Updating magento has reverted all settings to default and cannot restore site settings

[jamesq007]

I updated through magento connect, and it seems all my settings have reverted to 'default' instead of custom settings for several sites/stores.

I have 4 different stores (all were customised) and all are now showing default store settings.

Foe example each store now shows the categories of the default store, and I cannot seem to get the correect categories to show. All settings seem correct.

Even the site logos have reveted back to default store.

First question - why has this happened and is this a comon issue - I am going to be reluctant to update anyhitng if it is going to revert all settings and lose several hours of work.

How can I restore custom settings - categories for each store show only default categories and I cannot see anyhitng wroing with the settings.

Any advice would be much appreciated.

Thanks

[iweb_p3mbo]

Hi,

We run around 60 sites here at iWeb and have never had this issue when updating the sites - so this is an extremly unusual case. You say you updated through Magento connect - did you see any errors in the console output at all during the update?

I know this doesn't help the current situation - but in the future I would strongly advise always taking a backup of not only your code; but your database too before doing an upgrade. Additionally I would always test an upgrade on a dev site (or a copy of the live site) somewhere else before doing it on the live - just incase any of these problems occur.