Change Sender Emailadrress for order confirmations

[sprosmansp8a6f]

Hey guys,

I was wondering if anyone could help with this. I have a Magento 2 webshop. When a customer places an order he'll receive an email with the order confirmation and an invoice, which is perfect. The sender address of that email is set up in the store-configuration and connected to the representative emailaddress which is set-up in general configuration.

I would like to change that emailaddress to a noreply address. Every single time that I try to change that address by change it the configuration settings, the customer does not receive the order confirmation anymore. Is there a better way to change this?

[madhubootsb70d]

Hi @sprosmansp8a6f,

Kindly check in your mail SMTP configurations all the keys, port number are entered in your gmail or anyother mail stream. 

Best regards
madhuboots
Magento Modules Company

[listinglev1264]

The issue could be related to email authentication settings. Ensure the new noreply address is properly configured with SPF, DKIM, and DMARC records to avoid being flagged as spam. Also, test the new email setup using Magento's built-in email test feature or a transactional email service like SMTP. Let me know if you need more details!

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@sprosmansp8a6f wrote:

Hey guys,

I was wondering if anyone could help with this. I have a Magento 2 webshop. When a customer places an order he'll receive an email with the order confirmation and an invoice, which is perfect. The sender address of that email is set up in the store-configuration and connected to the representative emailaddress which is set-up in general configuration.

I would like to change that emailaddress to a noreply address. Every single time that I try to change that address by change it the configuration settings, the customer does not receive the order confirmation anymore. Is there a better way to change this?

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[tatetopggg93cb]

Hey follow these steps to fix the issue. First, go to Stores > Configuration > General > Store Email Addresses and ensure the "Sales Representative" email is set to the desired noreply address. Next, go to Stores > Configuration > Sales > Sales Emails and set the "Email Sender" for each email type (Order, Invoice, Shipment) to match the configured noreply address.

Then, check Stores > Configuration > Advanced > System > Mail Sending Settings to confirm that "Disable Email Communications" is set to "No" and verify your SMTP settings if using an external mail server. Test email functionality using Magento’s built-in tools or extensions to ensure proper delivery.

Additionally, review email logs for errors and consult your hosting provider to confirm that the noreply address is allowed and not being blocked by spam filters.