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Extension Issue

Extension Issue

I have an extension that is showing in my php bin/magento module:status listing but is not showing up in the admin interface. I'm running 2.3.5p1 on Nexcess, and have several other extensions from this vendor working on the system.


I've not come across this problem before and while I've raised it in an issue to Nexcess support (and they're working on it), I'm hoping someone has seen this problem occur before and can shed some light? There's no apparent error and I have no leads on how to deal with a missing-in-action extension.


Before I go to the vendor, I'd like to have done as much as I can to discover, understand, and work on this.


Any help, please?