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How can I change the order status without sending an invoice?

SOLVED

How can I change the order status without sending an invoice?

The way we use the system, we do not want Magento to send an invoice to the customer, we just want to change the status to Complete when we have shipped.  If I create an invoice to change the status to Complete, even if I don't click the option to email customer, it sends them the invoice anyway.  Because we create our own invoice in a seperate system, having Magento send an invoice creates confusion because the customer now gets two different invoices.

 

How can I just change it to Complete manually?

1 ACCEPTED SOLUTION

Accepted Solutions

Re: How can I change the order status without sending an invoice?

Hi @bigbob2 ,

 

In Magento admin, you can configure settings for not sending emails to customers on the invoice.

Stores > Configurations > Sales > Sales Email 

set NO to Enabled in invoice/Shipment section.

 

Hope this helps you.

Problem Solved! Click Kudos & Accept as Solution!

View solution in original post

3 REPLIES 3

Re: How can I change the order status without sending an invoice?

Hi @bigbob2 ,

 

In Magento admin, you can configure settings for not sending emails to customers on the invoice.

Stores > Configurations > Sales > Sales Email 

set NO to Enabled in invoice/Shipment section.

 

Hope this helps you.

Problem Solved! Click Kudos & Accept as Solution!

View solution in original post

Re: How can I change the order status without sending an invoice?


@Nishu Jindal wrote:

Hi @bigbob2 ,

 

In Magento admin, you can configure settings for not sending emails to customers on the invoice.

Stores > Configurations > Sales > Sales Email 

set NO to Enabled in invoice/Shipment section.

 

Hope this helps you.

Problem Solved! Click Kudos & Accept as Solution!


Thanks so much that was exactly what I needed to know.

Re: How can I change the order status without sending an invoice?

You can go into the menu and select change. If you don't understand then go to nursing personal statement and follow the tutorial. They have explained each step thoroughly.