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Magento 2: Not able to cancel Braintree sandbox orders

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Magento 2: Not able to cancel Braintree sandbox orders

I have placed 2 order with my sandbox account using Braintree payment gateway. But now I am not able to cancel these two order. Any suggestion ?

 

Getting this error:

 

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1 ACCEPTED SOLUTION

Accepted Solutions

Re: Magento 2: Not able to cancel Braintree sandbox orders

Hi @Manthan Dave 

 

Thanks for your reply.

 

I got this issue fixed. Actually I placed these order with Sandbox earlier and now website is moved to Live. So I was not able to cancel these orders.

 

Here are the steps I used to cancel sandbox orders.

 

1) I replace braintree production configuration with sandbox on Magento admin

2) Clear the cache

3) Then cancel order, It works for me

4) Re-enter production braintree configuration

 

Thanks

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3 REPLIES 3

Re: Magento 2: Not able to cancel Braintree sandbox orders

Hello @PankajS_Magento 

 

So what's the current order status of those orders ? invoice is generated ?

 

Because you have done with Braintree sandbox so i think invoice is generated automatically and If invoice is generated - then you won't able to cancel the order !

 

Its test order so you can make order status complete and closed !

 

Hope it helps !

if issue solved,Click Kudos & Accept as Solution

Re: Magento 2: Not able to cancel Braintree sandbox orders

Hi @Manthan Dave 

 

Thanks for your reply.

 

I got this issue fixed. Actually I placed these order with Sandbox earlier and now website is moved to Live. So I was not able to cancel these orders.

 

Here are the steps I used to cancel sandbox orders.

 

1) I replace braintree production configuration with sandbox on Magento admin

2) Clear the cache

3) Then cancel order, It works for me

4) Re-enter production braintree configuration

 

Thanks

Re: Magento 2: Not able to cancel Braintree sandbox orders

Hello @PankajS_Magento 

 

Glad to know that you have resolved your issue - Looks like almost all issues you are resolving yourself Smiley Happy

 

happy to help and keep helping others Smiley Happy

if issue solved,Click Kudos & Accept as Solution