Magento 2: Not able to cancel Braintree sandbox orders

[PankajS_Magento]

I have placed 2 order with my sandbox account using Braintree payment gateway. But now I am not able to cancel these two order. Any suggestion ?

Getting this error:

Sorry, but something went wrong

[Manthan Dave]

Hello @PankajS_Magento 

So what's the current order status of those orders ? invoice is generated ?

Because you have done with Braintree sandbox so i think invoice is generated automatically and If invoice is generated - then you won't able to cancel the order !

Its test order so you can make order status complete and closed !

Hope it helps !

[PankajS_Magento · Accepted solution]

Hi @Manthan Dave 

Thanks for your reply.

I got this issue fixed. Actually I placed these order with Sandbox earlier and now website is moved to Live. So I was not able to cancel these orders.

Here are the steps I used to cancel sandbox orders.

1) I replace braintree production configuration with sandbox on Magento admin

2) Clear the cache

3) Then cancel order, It works for me

4) Re-enter production braintree configuration

Thanks

[Manthan Dave]

Hello @PankajS_Magento 

Glad to know that you have resolved your issue - Looks like almost all issues you are resolving yourself

happy to help and keep helping others