Magento Shipping Configuration

[msauersmar]

I am new to Magento and I am working in Magento 2.3 and I need to get the shipping rate to calculate accurately in UPS as well as be able to print shipping/postage labels. I have the credentials for UPS already set but the rates do not match what I get on the ups.com website - any thoughts why?

This new version Magento offers “Magento Shipping” and I wonder if this option can help me with that. I would like to get like sandbox type access to try it out but can't seem to locate where I get credentials.

In then Magento 2.3 admin, where the "magento shipping" can be activated, there is a "Request Shipping Account" link which I clicked on and filled the form and I also created and account with Magento, but can't locate where the API Endpoint, Account ID and API token are.  There is a tab that says "Download Access Token" and that generates a "token" number which might be it, is it?  Not clear - Where can I locate the rest of the credentials so that I can try it out and see if this is the solution I need?

Any help is appreciated. 

[msauersmar]

Does anyone know where I can reach out to get feedback?

[Tarandeep Singh]

@msauersmarYou can follow any of the below link to configure UPS in Magento2.

https://www.fastcomet.com/tutorials/magento2/shipping-methods

https://www.mconnectmedia.com/blog/configure-ups-carrier-shipping-in-magento-2-platform/

https://www.mageplaza.com/kb/how-to-configure-ups-carrier-magento-2.html

Problem solved? Please give 'Kudos' and accept 'Answer as Solution'.

[msauersmar]

Thank you.  I have UPS configure but the rates are not matching up with actual cost of the packages sent.

[Tarandeep Singh]

Do you have test account setup on the Magento? In test account rates will be higher and different.

If you have live account setup and running your module in live mode and having the issue then make sure you have the same source and destination zip in Magento and on UPS website from where you are comparing.

Problem solved? Please give 'Kudos' and accept 'Answer as Solution'.

[msauersmar]

Thank you for your response, I really appreciate your time. 

I am not using a test account - I am using my actual UPS account  and set live account to yes and Live mode to yes. 

I go through and make a purchase and go through the cart and the rates I am getting are off from what I am getting at the actual ups.com website.  I am using the exact same source and destination zip codes

Thanks

[Tarandeep Singh]

Do you have proper weight configured?

How much you are off? Fixed amount or random?

Enable the log and have a look that all the data matches with the data you are entering on the UPS website.

Are you adding a handling fee by mistake which is not added on the UPS?

Do you have some mis-configuration at default and website scope?

Make sure to clear cache if you made any update in the configuration.

Problem solved? Please give 'Kudos' and accept 'Answer as Solution'.

[msauersmar]

Great Questions!

Do you have proper weight configured?

I believe I do, the site was originally in OpenCart and was working fine and had no shipping cost issues.  All the product weights are the same as they were before.

How much you are off? Fixed amount or random?

Magento order checkout

Shipping Costs in Magento

	$25.27	UPS Ground	United Parcel Service
	$63.15	UPS Three-Day Select	United Parcel Service
	$86.79	UPS Second Day Air	United Parcel Service
	$143.24	UPS Next Day Air	United Parcel Service
	$35.40	Priority Mail 2-Day	United States Postal Service
	$88.70	Priority Mail Express 2-Day	United States Postal Service

Shipping Costs from UPS.com and USPS.com
UPS rates from UPS calculated WITHOUT Dimensions and USPS with Dimensions

$26.98	UPS Ground
$68.54	UPS Three-Day Select
$90.67	UPS Second Day Air
$107.79	UPS Next Day Air
$63.40	Priority Mail 2-Day	United States Postal Service
$88.70	Priority Mail Express 2-Day	United States Postal Service

UPS rates from UPS calculated WITH Dimensions

(UPS increased the billable weight to 12 pounds)

$35.05	UPS Ground
$80.74	UPS Three-Day Select
$111.25	UPS Second Day Air
$183.30	UPS Next Day Air

 Enable the log and have a look that all the data matches with the data you are entering on the UPS website.
I have the log enabled but must be honest, I don’t know how to make sense of it.

Are you adding a handling fee by mistake which is not added on the UPS?
No handling fee is being applied

Do you have some mis-configuration at default and website scope?
What should I be checking for? Mis-configured product weight?

Make sure to clear cache if you made any update in the configuration.
Yes, always. 

These are the settings to where information is being pulled from

UPS Type:            United Parcel Service XML

Gateway XML URL:          https://onlinetools.ups.com/ups.app/xml/Rate

Tracking XML URL:          https://www.ups.com/ups.app/xml/Track

[Tarandeep Singh]

@msauersmarYou are getting the cheaper rate which is fine. The reason you are getting the cheaper rate is because you are signed up with UPS.

Problem solved? Please give 'Kudos' and accept 'Answer as Solution'.

[msauersmar]

That is the problem - I collect less than what my actual cost is - so depending on the shipping method used, I lose anywhere 3 to 20+