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My Magento Account API Portal not working

My Magento Account API Portal not working

I installed the Amazon Sales Channel Extension and one of the steps in setting this up is to generate an API key in my Magento account per these instructions: https://docs.magento.com/user-guide/v2.3/sales-channels/asc/amazon-verify-api-key.html
When I try to generate an API key for the production environment from my Magento account, nothing happens. The page appears to be be broken. Every time I try generating the API key per the instructions and once hit “add new” nothing happens. I get no API key, just a blank 

 

I'm able to generate a key for my sandbox environment without issue.

 

Any ideas?

6 REPLIES 6

Re: My Magento Account API Portal not working

@justin_IOC 

 

It should not throw any error, have you connected with any vpn? if yes please disconnect your VPN as sometimes it create issue. or share a screenshot of error so it might help to check exact issue.

 

 

Manish Mittal
https://www.manishmittal.com/

Re: My Magento Account API Portal not working

Not connected via VPN. 

Re: My Magento Account API Portal not working

@justin_IOC 

 

can you help to share screenshot of the error. 

Manish Mittal
https://www.manishmittal.com/

Re: My Magento Account API Portal not working

I'm having the same issue.  Did you ever get it resolvedmag_api_production.pngmag_api_sandbox.png

Re: My Magento Account API Portal not working

mag_api_production.pngmag_api_production.pngmag_api_sandbox.png

Re: My Magento Account API Portal not working

You should try to use vpn https://en.finevpn.org/ and choose any country to try to get success to your API. It can work in different situations which has close connection to your country location.