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Pending payment status email don't send to customer

Pending payment status email don't send to customer

Hi, Good afternoon

Id like to know how can I configure in magento2, when a client place an order under the status pending payment, Magento will send an email to the customer automatically?

Thank you for the attention

6 REPLIES 6

Re: Pending payment status email don't send to customer

Hello @malkafrogg0be3 

 

If you want to disable sending emails on order to custom, then : 

 

Got to Stores -> Configuration -> Sales -> Sales Emails

Under General Settings tab, choose Asynchronous sending to Disable

Under Order tab Enabled to Yes

Now clear/refresh your cache.

 

You can find all the configurations related to Emails.

 

Hope it helps !

 

Problem Solved ? Click on 'Kudos' & Accept as Solution ! Smiley Happy

Re: Pending payment status email don't send to customer

Didnt work

Re: Pending payment status email don't send to customer

@malkafrogg0be3 

 

For disabling emails for order, this the only way, You can test it by creating a new order and check if you're getting any email.

Also check store wise if you have multiple stores.

Problem Solved ? Click on 'Kudos' & Accept as Solution ! Smiley Happy

Re: Pending payment status email don't send to customer

I did a purches and he didnt send me an email

Re: Pending payment status email don't send to customer

Do you know where are the phtml for the automates emails configurations 

Re: Pending payment status email don't send to customer

@malkafrogg0be3 

 

Phtml doesn't have role in it, make sure you have a SMTP server setup, you can find it here :

 

https://docs.mageplaza.com/smtp-m2/

Problem Solved ? Click on 'Kudos' & Accept as Solution ! Smiley Happy