Pending payment status email don't send to customer

[malkafrogg0be3]

Hi, Good afternoon

Id like to know how can I configure in magento2, when a client place an order under the status pending payment, Magento will send an email to the customer automatically?

Thank you for the attention

[gaurav_harsh1]

Hello @malkafrogg0be3 

If you want to disable sending emails on order to custom, then : 

Got to Stores -> Configuration -> Sales -> Sales Emails

Under General Settings tab, choose Asynchronous sending to Disable

Under Order tab Enabled to Yes

Now clear/refresh your cache.

You can find all the configurations related to Emails.

Hope it helps !

[malkafrogg0be3]

Didnt work

[gaurav_harsh1]

@malkafrogg0be3 

For disabling emails for order, this the only way, You can test it by creating a new order and check if you're getting any email.

Also check store wise if you have multiple stores.

[malkafrogg0be3]

I did a purches and he didnt send me an email

[malkafrogg0be3]

Do you know where are the phtml for the automates emails configurations 

[gaurav_harsh1]

@malkafrogg0be3 

Phtml doesn't have role in it, make sure you have a SMTP server setup, you can find it here :

https://docs.mageplaza.com/smtp-m2/