We're on 2.4 and have an issue that I can't find a solution to.
We need to reflect when a customer pays by an offline method so we can keep track of these and mark an order closed or complete.
With a credit card transaction, there's not just easy tracking of the payment, but once invoiced and then shipped, a transaction moves into Complete status.
With a cash or check payment (or other offline payment method like Net15, etc), we don't see a way to mark the transaction Complete or Closed, and of course there's no field to mark the transaction with any info for tracking.
The first part is more critical - marking it Complete or Closed. The second part, tracking info is less important.
Is there a solution for either one?
Hello @Mike L - SJC
I am not sure how you are doing, but I have Magento 2.4 and it's working fine me.
First you receive order then status = pending
you create invoice of order then status = processing
then you ship the order then status = complete
Let me know if still have any confusion.
Thanks for your response.
It turns out that we were looking at different status'. I added some State and Status entries and was able to handle marking which orders from which sources were paid, and how the payment was made.
Since I hadn't worked with Status and State before, I wasn't aware of how those needed to be handled.