Slider suddenly lost in website

[k.h._fong]

Dear Experts,

Originally we would like to adjust the size of Slider in our home page so that it can fit with both website and mobile display. In "Template Monster - Sliders (for "Home Blog Slider") - Slider Items (for "EC Bento") - Slider Images" of Magento admin page, I just tried to input value in the following two fields - "Preview Width" & "Preview Height". Then, found nothing was changed for the Slider in our home page. Then, I removed the value in these two fields to fall back.

However, all Sliders had suddenly lost in our website.

All of our Sliders are already enabled as below -

My Questions are as below -

Q1) How to solve the above problem to enable our Sliders in our website again ?

Q2) Is it possible to adjust the size of Slider so as to fit with both website and mobile display ?

Below is our website for your ref. -

https://www.milk.com.hk/

Many Thanks,

KH Fong

[dipmegpro]

Hello @k.h._fong 

I visit your site and I can see the banners can you please inform the issue is fixed from your side or you are facing the issue till.

Regards,
Deep

[k.h._fong]

Dear Deep,

Q1) Just checked it and found this problem is fixed. BTW, do you know why the Sliders had lost for a few hours and then appeared again ?

Q2) Could you also advise this Q ? The images of the Slider look good in website but cannot be fully displayed in mobile, could you also advise ?

https://www.milk.com.hk/

Many Thanks,

KH Fong

[dipmegpro]

Hello, @k.h._fong  

Q1) Just checked it and found this problem is fixed. BTW, do you know why the Sliders had lost for a few hours and then appeared again?

>> I think that is the caching issue of Magento. 

Q2) Is it possible to adjust the size of the Slider so as to fit with both website and mobile display?

>> Add media query and CSS for the slider.

Regards,
Deep

[k.h._fong]

Dear Deep,

Thanks for your advice.

Q2) Where & how to add media query and CSS for the slider ?

The images of Slider look good in website but cannot be fully displayed in mobile. Do you think this issue is related to Slider or images ? If images, how to solve it ?

https://www.milk.com.hk/

Many Thanks,

KH Fong

[k.h._fong]

Any expert could help to advise the above Q2 ?

Tks,

KH Fong

[k.h._fong]

Dear Deep / Experts,

For the above Q2, found that images of Slider under the following sections can be fully displayed in both website & mobile -

https://www.milk.com.hk/blog/category/milk/

https://www.milk.com.hk/blog/category/milk-b/

https://www.milk.com.hk/blog/category/milk-eats/

https://www.milk.com.hk/blog/category/milk-q/

https://www.milk.com.hk/blog/category/milk-channel/

Could you advise where can we setup so that images of the Slider under the following section can also be fully displayed in both website & mobile ?

https://www.milk.com.hk/

Many Thanks,

KH Fong

[k.h._fong]

Any expert could help to advise our above Q2 ?

Many Thanks,

KH Fong

[sokleangkry]

Hello I got the same problem when I press Flush Cache Storage. But now I still cannot see the slider. Could I help me? Did I do wrong by pressing Flush Cache Storage?