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Unable to save shipping information. Please check input data

Unable to save shipping information. Please check input data

Hi guys

I know there are already so many posts on this one but I wanna know if this is fixed in version 2.2.9?

 

We're currently on 2.2.9 and figured this issue today. So,

Purchasing an order as a guest, there is no problem purchasing the order.

If I'm signed in with same billing and shipping info and try to check out

a message appears and disappears quickly :
"Unable to save shipping information. Please check input data"

 

We tried to delete the account and reset same info for a particular customer and system allowed to checkout flawlessly.

 

Also, for some customers, there isn't an issue to order.

Wierd, can someone help me with this, please?

 

 

1 REPLY 1

Re: Unable to save shipping information. Please check input data

Hi @bhupinder_kaur,

 

Did you checked your server logs to try to find a a clue?

Also, this isn't a solution but maybe you could check if one of the comments here can help: https://github.com/magento/magento2/issues/11185