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Why do I see the blank page instead of order details in backend?

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chien_vu
New Contributor
‎06-21-2018 09:24 PM
‎06-21-2018 09:24 PM
Solved!

Why do I see the blank page instead of order details in backend?

Message contains an image

when order's status is new, it still show

Screenshot from 2018-06-21 17-37-47.png

when order's status is complete or delivering, it doesn't show

Screenshot from 2018-06-22 09-13-52.png

Please let me know how to solve this issue. Thank you!

 

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1 ACCEPTED SOLUTION

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Rakesh Jesadiya
Moderator
Moderator
‎06-21-2018 10:57 PM
‎06-21-2018 10:57 PM
Solution

Re: Why do I see the blank page instead of order details in backend?

Kindly check your system.log file for error of your ordre page,

Go to Magento root instance with var/log folder and edit system.log file to check any critical error exist or not.

If Issue Solved, Click Kudos/Accept As solutions. Get Magento insight from
Magento 2 Blogs/Tutorial

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2 REPLIES 2
Rakesh Jesadiya
Moderator
Moderator
‎06-21-2018 10:57 PM
‎06-21-2018 10:57 PM
Solution

Re: Why do I see the blank page instead of order details in backend?

Kindly check your system.log file for error of your ordre page,

Go to Magento root instance with var/log folder and edit system.log file to check any critical error exist or not.

If Issue Solved, Click Kudos/Accept As solutions. Get Magento insight from
Magento 2 Blogs/Tutorial
Reply
chien_vu
New Contributor
‎06-21-2018 11:55 PM
‎06-21-2018 11:55 PM

Re: Why do I see the blank page instead of order details in backend?

Thank you very much!Heart

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